How to Resolve Microsoft Store Error Code 0x80131500- Comprehensive Guide

The Microsoft Store serves as a valuable resource for accessing the latest and most sought-after apps on your Windows device. Nonetheless, some users find themselves facing a frustrating predicament when they encounter the Microsoft Store error code 0x80131500 upon attempting to open the Microsoft Store app.

This error often presents with the message “This page could not be loaded. Please try again later.” If you’re experiencing this issue, fear not; we’re here to explore the potential causes behind this Microsoft Store error code and provide you with effective solutions to rectify it.

Identifying the Root Causes of Microsoft Store Error Code 0x80131500

Before delving into the solutions, it’s essential to understand the possible reasons behind the Microsoft Store error code:

1. Internet Connection Issues: Your computer may not have a functioning internet connection, which can hinder the Microsoft Store’s ability to load content.
2. Corrupt or Missing Files: Corrupted or missing Microsoft Store files can disrupt the proper functioning of the app.
3. Outdated Microsoft Store Version: Using an outdated version of the Microsoft Store can lead to compatibility issues and errors.
4. Incorrect System Date and Time: If your system’s date and time settings are incorrect or out of sync, it can trigger this error.

Now that we’ve identified potential culprits, let’s explore the solutions to restore your Microsoft Store app to its optimal state.

Resolving Microsoft Store Error Code 0x80131500

1. Terminate and Restart the Microsoft Store App

Apps can encounter glitches, and terminating and reopening them often resolves such issues. Follow the given steps to terminate and relaunch the Microsoft Store App:

1. Press Win + I to launch the Settings app.
2. Select Apps & Features.
3. Scroll down and locate the Microsoft Store app, then click on Advanced Options.
4. Scroll down and click on the Terminate button.
5. Now press Win + R, type ms-windows-store: and press Enter to relaunch the Microsoft Store app.

2. Restart Your System

If terminating and relaunching the Microsoft Store didn’t solve the issue, try restarting your system. Restarting your system is a classic troubleshooting step that can clear memory and restart essential services and programs. To restart your system simply Press the Win key and click on the Power icon, then select Restart.

After your system restarts, ensure it is connected to a working internet connection and then launch the Microsoft Store.

3. Adjust the Device Region

If restarting your system doesn’t resolve your issue, try adjusting and correcting your device region. If your device region is set to a different region, this can prevent the Microsoft Store app from loading content. To adjust your region settings follow the given steps:

1. Press Win + I to open the Settings app.
2. Navigate to Time and Language > Language and region.
3. Locate the region section and select your region from the drop-down list.

Now close the Settings app and relaunch the Microsoft Store to check if the error persists.

4. Synchronize System Date and Time

Sometimes incorrect system date and time settings can also trigger the Microsoft Store error code. Follow the given steps to synchronize your system’s date and time:

1. Press Win + I to open the Settings app.
2. Navigate to Time and Language > Date and Time.
3. Ensure that the time zone setting matches your region.
4. Click on Sync now to synchronize the time and date with Microsoft servers.

Now exit the Settings app and launch the Microsoft Store. If the error still persists, step over to the next solution.

5. Repair or Reset the Microsoft Store App

Repairing the app can resolve missing or corrupt files causing the error. If the repair doesn’t work, you can reset the Microsoft Store app. To repair the Microsoft Store App follow the given steps :

1. Press Win + I to launch the Settings app.
2. Select Apps & Features.
3. Scroll down and locate the Microsoft Store app, then click on Advanced Options.
4. Scroll down and click on the Repair button.

If the error persists, click on the Reset button or follow the below-mentioned steps to reset the Microsoft Store app:-

1. Press the “Win” button or press “Win + S” or Right-click on the “Start button” and type “command prompt” to find the Command Prompt app.
2. Then select “Run as Administrator” from the menu to run the command prompt in administrator mode.
3. Then type the command “wsreset.exe” and press Enter.

Restart your system and check if the error code reappears.

6. Update Windows

Outdated Windows versions can pose problems when running the app. Windows updates often resolve existing issues. To update Windows:

1. Press Win + I to open the Settings app.
2. Click on Windows Update.
3. Click on Check for Updates to search for available updates.
4. If updates are available, click on Download and Install.

After installing updates, restart your system and relaunch the Microsoft Store to check for the error.

7. Sign Out and Sign In Again

Signing out and signing in again into the Microsoft Store app can refresh your session and potentially resolve the error. To sign out and sign in again follow the given steps:

1. Press Win + S, type “Microsoft Store,” and open the app.
2. Click on the Profile icon at the top and select “Sign out.”
3. Close the Microsoft Store and relaunch it.
4. Click on the Profile icon and select “Sign in.”
5. Follow the prompts to sign in with your Microsoft account.

8. Verify BITS and Windows Update Service

The Background Intelligent Transfer Service (BITS) and Windows Update service need to be running for the Microsoft Store to function correctly. Here’s how to check and configure them:

1. Press the Win key, type services.msc, and press Enter to open the Services utility.
2. Locate the Background Intelligent Transfer Service, double-click it, and set the Startup type to Automatic.
3. Click Apply, then click Start, and finally, click OK.
4. Find the Windows Update service, double-click it, and set the Startup type to Automatic.
5. Click Apply, then click Start, and finally, click OK.

Close the Services utility after making these changes.

9. Adjust Internet Options

Misconfigured internet settings can also cause the Microsoft Store app to fail. To configure your internet settings:

1. Press the Win key, type “Internet Options,” and press Enter.
2. Click on the Advanced tab.
3. Uncheck the boxes next to “Use TLS 1.0,” “Use TLS 1.1,” and “Use SSL 3.0.”
4. Click Apply, then OK.

Restart your PC to apply the changes, and then check if the error reoccurs when launching the Microsoft Store app.

10. Uninstall and Reinstall the Microsoft Store

Uninstalling and reinstalling the Microsoft Store app may be necessary in some cases. Use PowerShell to accomplish this:

1. Press the Win key and search for PowerShell.
2. Right-click on the search result and select “Run as administrator.”
3. Enter the following commands to uninstall and reinstall the Microsoft Store:

Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage
Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

11. Run SFC and DISM Scans

Running an SFC (System File Checker) scan followed by a DISM (Deployment Imaging Service and Management Tool) scan can fix file corruption issues on Windows. Here’s how:

1. Press Win + R to open the Run command box. Type CMD and press Ctrl + Shift + Enter to launch CMD with administrator privileges.
2. Type sfc /scannow and press Enter. Wait for the scan to complete.
3. Then type DISM /Online /Cleanup-Image /RestoreHealth in CMD and press Enter.
4. Exit the command prompt and restart your system.

Launch the Microsoft Store after the restart to check if the error persists.

12. Reset Windows (Last Resort)

As a last resort, you can consider resetting Windows, which reinstalls the operating system and includes services. If you wish to retain your personal files, choose the “Keep my files” option when resetting Windows.

Conclusion

By following these comprehensive steps, you should be able to resolve the Microsoft Store Error Code 0x80131500. Start with the basic troubleshooting methods, and if necessary, proceed to more advanced solutions. Remember to back up your files before attempting any drastic measures. Your Microsoft Store app should now function without encountering this error.

You may like: How to View and Erase Your Activity History Like a Pro

FAQ